Affordable Warmth FAQs

What is Affordable Warmth?

Affordable Warmth is another name for the Home Heating Cost Reduction Obligation or HHCRO. HHCRO is one of the 3 targets set by ECO (The Energy Companies Obligation). ECO creates a legal obligation on energy suppliers to improve the energy efficiency of households of those on low incomes or on certain benefits.

Affordable Warmth will see energy-saving home improvements like new boilers and insulation be available to people on low incomes and/or on certain benefits.

These improvements will help keep homes warm all year round, and reduce heating bills.

What can I get from the Affordable Warmth programme?

There are three types of energy-saving improvement that you may be entitled to under the Affordable Warmth scheme. These are: 

  • A new boiler

    Your boiler accounts for around 60% of your annual energy costs, so installing a new energy-efficient boiler could save you a lot of money. 
  • Loft insulation

    Heat rises, so if your loft isn't insulated, you could be losing up to a quarter of your heat through your roof. Better loft insulation will hold in more heat, saving you money.
  • Cavity wall insulation

    Most homes built after 1920 were built with a gap or cavity between the inner and outer layers of the walls. Filling this gap with insulation holds in more heat, so you save money. 

You could be eligible for any or all of these upgrades, depending on your circumstances and your home.

How can a new boiler or insulation be free?

As part of our Government’s goal to reduce greenhouse gas emissions they have implemented ECO (The Energy Companies Obligation). ECO requires the energy companies to improve the energy efficiency of households by assisting with improved home heating efficiency for people on a low income or on certain benefits (the Affordable Warmth Group). This home efficiency programme has become known as Affordable Warmth.

Under Affordable Warmth, free energy home improvements may be available to people who need it most. New boilers and insulation may be examples of these energy saving improvements. If you're eligible, these improvements are completely free, and they could save you up to hundreds of pounds a year in reduced heating costs.

Who qualifies for assistance under Affordable Warmth?

The Affordable Warmth scheme offers help to those who need it most. Generally speaking, that means people on low incomes, and/or those on certain benefits. To find out if you may qualify, simply apply online, and you'll know instantly whether you may qualify for help or not. If it looks like you qualify, a qualified assessor will carry out a free assessment of your home to confirm your eligibility.

How do I know if I qualify for Affordable Warmth assistance?

Easy - just fill in the online form now, and you'll know within a couple of minutes whether you may qualify or not. If it looks like you qualify, a qualified assessor will carry out a free assessment of your home to confirm your eligibility. If it turns out you don't qualify, you won't have to pay a penny for the assessment. It's totally free to find out if you qualify, so why not do it now?

What if I don't qualify for Affordable Warmth assistance?

Even if you don't qualify for Affordable Warmth assistance, you could still get help with energy-saving home improvements through the Green Deal. Just apply for Affordable Warmth today - if you don't qualify, we'll show you how to apply for Green Deal assistance instead. Remember, it's totally free to find out if you may qualify, so why not do it now?

What sort of savings can I expect after the upgrades?

The savings you can expect will depend a lot on your home, and your current heating system. People in larger, older homes with inefficient heating systems will make the biggest savings after upgrading. But people living in smaller and newer homes could benefit from cost savings too.

Here are some examples of what you might be able to save after energy-saving home improvements:

  • Cavity wall insulation - Could save you up to £140 a year*
  • Loft insulation - Could save you up to £180 a year*
  • New boiler - Could save you up to £310 a year*


Can tenants get Affordable Warmth assistance?

Yes - both private tenants (a private tenant who has a private tenancy agreement with their landlord) and homeowners may qualify for free energy-saving home improvements. Social housing tenants are not eligible for Affordable Warmth assistance. Just apply now to find out if you may qualify.

Who carries out the upgrades to my home?

The upgrades will be carried out by qualified professional installers who are affiliated with the Affordable Warmth programme. Only authorised installers can carry out the work, which is your guarantee that the work will be done professionally, and at no cost to you. After you apply and it appears that you may qualify for the upgrades, an authorised assessor will conduct an in-home assessment and an authorised installer will carry out the work on your home.

Will I get a bill for the upgrades? Who pays?

Normally, you will not receive a bill for the upgrades to your home. Under ECO (The Energy Companies Obligation) have allocated money to pay for these upgrades. This money is used to pay for Affordable Warmth upgrades to your home. If you need to contribute towards the measures you will be told before commencement of installation. Normally the process from start to finish is completely free if you are eligible.

Why should I take advantage of Affordable Warmth?

The home improvements that you can get through Affordable Warmth will help you keep your home warm, and reduce your heating bills. Warmer homes are drier and healthier to live in, as well as more cosy and comfortable. And of course, you'll save money on your gas or electricity bills too, so you'll be better off all round.

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